Returns & Exchanges
At Liberty Shoes, we want you to step out in confidence, which is why we offer a 30-day window for returns or exchanges on all unworn footwear in original packaging. Our goal is to ensure you find the perfect fit and style for your wardrobe with zero hassle.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn shoes in their original box and secure them inside a shipping mailer, ensuring all original tags and inserts are included.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing